BASKET DETAILS

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Track your order

 
To find out if your order has been dispatched:

Enter the email address and order number associated with your order.

 
Email:
Order Number:


This tracking facility will only inform you if your order has been dispatched and if so, the date of dispatch.

When orders are dispatched, a notification email is sent to the email address you entered when placing your order
*
Track the whereabouts of your parcel after dispatch:
 
If your order has been dispatched, it can be tracked via the appropriate carrier's website as follows:
  • Deliveries within United Kingdom, Northern Ireland, Channel Islands:
    If you selected shipping within the UK by Recorded Delivery, Special Delivery, or Saturday Special Delivery, (all Royal Mail services) visit the Royal Mail website tracking facility and enter your
    13 digit shipment reference number**
     
  • Overseas Deliveries:
    If you selected shipping overseas by International Signed-for Airmail (a Royal Mail service) visit the Royal Mail website tracking facility and enter your 13 digit shipment reference number**
     
    If you selected overseas shipping by Courier service and you wish to determine the whereabouts of your parcel, please call our customer service line and we will track your parcel for you. Please ensure you have your Air Waybill reference number**
* PLEASE NOTE: Dispatch notification emails are not sent for online orders of fabric swatches.
To check if your online order for fabric swatches has been posted, please enter your email and order number above and click the 'track' button. This will tell you if your swatches have been posted and the date of posting.
 
**
 
Shipment tracking reference numbers or Air Waybill ref. numbers for dispatched orders can be found on the Dispatch Notification email you will have been sent on the day your order was dispatched.
GENERAL SHIPPING INFORMATION

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